Refund Policy

This covers the optional Supporter subscription. Payments are processed by Tebex, our payment partner and seller of record. This policy doesn't limit any refund rights you have under the law where you live.

Cancelling

Cancel any time, online, on the Supporter page: press Cancel or manage your subscription, or use the link in your Tebex receipt email. You won't be charged again, and you keep the perks until the end of the period you paid for.

Refunds

• Within 7 days of a charge, if you haven't really used the perks (for example a renewal you forgot to cancel), ask and we'll refund that charge.
• Billing mistakes (charged twice, charged after cancelling, wrong amount): always refunded.
• If we end the subscription programme, or close your account for a reason other than a rules breach, we refund the unused part of your current period.
• Otherwise, charges for a period you've used aren't refundable. Accounts banned for breaking the Rules aren't refunded for time already used.
• EU/UK consumers: you have a 14-day right to cancel. Because the perks start as soon as you subscribe, if you cancel within 14 days we may deduct a fair amount for the days you've already had them; the 7-day refund above still applies in full.

When a refund is made, the perks for that period end.

How to ask

email support@l4d2rebirth.com or message a staff member in our Discord with your Steam name and the date of the charge, or use the support link in your Tebex receipt email. Please contact us before filing a chargeback; we can usually sort it out faster.